Q. How long will my order take to arrive?
A. Orders will be processed within 3 to 5 business days upon receipt of your order. For most orders, you will receive a tracking number via email once the order is processed. Shipping takes approximately Four to Seven weeks for normal shipping. Please note that these are only estimates and your shipment could differ. Rest assured, your items will arrive and we will update you throughout your shipping process via email.
Q. Do you ship to P.O boxes?
A. Unfortunately we DO NOT ship to any PO boxes or military/diplomatic addresses
Q. Can I cancel or switch my order?
A. All sales are final. Orders are automatically sent to our fulfilment team therefore they cannot be cancelled or switched.
Q. I placed an order and paid but I didn't receive a confirmation email?
A. You will always receive a confirmation email immediately after placing your order. If you do not receive a confirmation email (and you see that you were charged) that means you did not provide us with your correct email address.
Q. Do you Sell or Store my information?
A. All of the customer information we receive is confidential and NOT shared with any third party under any circumstances. Our website is hosted on Shopify, one of the largest and most trusted eCommerce service providers that also handles our payment processing. We never see any sensitive payment information, as that is all handled by Shopify and Stripe. The only information we can see is shipping and billing details.
Q. I ordered multiple products but didn't receive my whole order?
A. Many of our items are sent from different warehouses around the world, so we cannot package all items together without driving costs up. As a result some orders may arrive at different times. The majority of items are packaged together however as long as they are coming from the same warehouse.
Q. Are there any other costs I need to pay for free promo items?
A. The only fee you are responsible for when ordering a free promo accessory is the shipping and packaging costs, so we're able to have your order delivered to you.
Q. Is it safe to buy, during this time of COVID-19 crisis?
A. CORONA VIRUS FAQ: Lots of our customers seemed to be concerned about the corona virus, and if there is a possibility of them getting affected due to their packages and online purchases in general.
The likelihood of an infected person contaminating commercial goods is 0, and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled and exposed to different conditions and temperature is also 0, according to the World Health Organization (WHO).
"In general, because of poor survivability of these corona viruses on surfaces, there is likely NO RISK AT ALL of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. (The virus dies after 1-3 hours on packages)